These terms and conditions constitute an agreement between you and Pioneer Travel.

These terms and conditions constitute an agreement between you and Pioneer Travel . By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

In these Terms & Conditions, The word “Company” refers to Pioneer Travel. “Customer” means you and the Customer ‘s means your, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by Pioneer Travel.

 

1/ Prices

All rates shown on the website for tours, flights, train tickets, hotels and car rental are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.

 

2/ Booking services with Pioneer Travel

Bookings can be made to our office by email: [email protected] We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.

 

3/ Deposit

We require a payment deposit of 50% for package tours, cruises, car rental and other travel services to secure your booking. Full payment will be required for the day trip bookings or short packages which made within 5 days prior to arrival
Notes: We require full payment for all flights, train tickets, invitation letters (for visa approval at the airport) and hotel reservations in order to issue pre-paid vouchers for your services.

 

4/ Full payment

Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation. All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account via Paypal or Invoice Link (Your bank information will be secured by Stripe). Our clients will be informed of the most convenient payment method by our sales consultants to save time and money.

 

5/ Vouchers

Pioneer Travel will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email.

 

6/ Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.

 

7/ Changes made by The Customer

In case The Customer has to change the departure day for certain reasons, we will accept the changing the departure day follow the changing fees and conditions as listed below:

  • 30-45 days prior your departure day: 10% of the tour price is charged
  • 15-29 days prior to your departure day: 30% of the tour price is charged
  • 7-14 days prior to your departure day: 50% of the tour price is charged
  • 3-7 days prior to your departure day: 90% of the tour price is charged
  • Within 3 days prior to your departure day: 100% of the tour price is charged

 

8/ Changes made by the Suppliers/Pioneer Travel

Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.

 

9/ Cancellation made by The Customer

For certain reasons, if The Customer has to cancel his booked tour/travel services with Pioneer Travel, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:

  • 30-45 days prior your departure day: 10% of the tour price is charged
  • 15-29 days prior to your departure day: 30% of the tour price is charged
  • 7-14 days prior to your departure day: 50% of the tour price is charged
  • 3-7 days prior to your departure day: 90% of the tour price is charged
  • Within 3 days prior to your departure day: 100% of the tour price is charged

Cancellation policy for full charged apply for 1 Day Tours:

  • Up to 24 hours before the start of the activity: full refund
  • Less than 24 hours before the start of the activity or in the event of a no-show: no refund
  • Flight delayed, food poisoning, getting sick unable to attend tour. Under those circumstances, we agree to reschedule your start date with an additional charge of 50% of the total tour cost
  • The refund is done using the same payment method. In the event of credit cards which are charged monthly, the amount shall be credited at the end of the current invoicing period. The exact time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be done within seven bank working days.
  • Note: Refunds will ALWAYS be issued through Paypal

Cancellation policy for deposited Tours:

  • If you cancel your booking, your deposit will not be refunded
  • If you are a “no-show” on the morning of the trip, for whatever reason, you will lose your deposit

 

10/ Force Majeure

If as a consequence of “Force Majeure” (as defined below), Pioneer Travel is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour. “Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against Pioneer Travel.

 

11/ Travel Documentations

All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Pioneer Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

 

12/ Insurance

Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

 

13/ Luggage Allowance

In accordance with the regulations of Vietnam Airlines, the free baggage allowance within Vietnam is 20 kg for economy class and 40 kg for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

 

14/ Liability

Pioneer Travel is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.

 

15/ Complaints

If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. hotelier or airline) as soon as possible. We hope that any complaint which you may have can be handled amicably and efficiently. Our Operations staff are empowered to deal with complaints on the spot. However, where a complaint is not dealt with to the Customers’ satisfaction, Pioneer Travel management can be reached at any time. You can contact our General Director by email at [email protected] or on our Customer Hotline: +84 937775838 (24 / 7) for a quick response.

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